Effective August 21, 2026 · replaces the version of August 13, 2026

Refund policy

This policy forms part of the terms of use. The process depends on whether you subscribed on the website or through Apple’s App Store.

Website subscriptions

Within 14 days of a website charge processed by Stripe, if you have not used any of the actions that charge granted, we refund it in full. Ask at [email protected] from the email address on the account and name the charge. We do not require a reason.

How we check it

Every action granted to your account and every action you spend is recorded in an itemised ledger, which you can see on your account page. We check whether the balance granted by that specific charge is still intact. This is a matter of record, not judgement — if you have not spent them, the refund is due.

App Store subscriptions

Apple controls requests and decisions for purchases made through the App Store. Request a refund at reportaproblem.apple.com. Apple’s eligibility rules and processing times apply. Cwupid support can help identify your account or transaction, but cannot issue an App Store refund directly.

What happens to your actions

A refunded or revoked charge may take back unused actions it granted and ends any access attached to that charge. Cwupid records provider refund and revocation events without silently deleting the original grant record. A refund does not necessarily cancel future renewals; cancel separately with the provider if you also want to stop future charges.

Cancelling instead

You can cancel at any time. For a website subscription, use the Stripe billing portal linked on your account page. For an App Store subscription, use your Apple Account subscription settings. Cancelling stops future renewals and normally leaves access running through the current paid period. There is no Cwupid cancellation fee or notice period.

Outside the 14 days, or if you have used the actions

We are not obliged to refund, but we would still rather hear from you than not. Write to [email protected] and we will look at it. We refund as a matter of course when the charge was a genuine mistake, when it was duplicated, when the service did not work for you, or when you were charged after cancelling.

When the scorer fails

This policy is about charges. Individual failed actions are handled automatically and separately: if a paid action fails and returns no usable result, the action is credited straight back to your balance. You do not need to ask, and it does not count against anything here.

How long it takes

We aim to reply to support requests within two business days. An approved website refund is issued through Stripe to the original payment method, and its arrival time is set by your bank or card issuer. Apple sets the timing for App Store refund requests.

Your legal rights

Consumer law in your country may give you rights beyond this policy, including statutory cancellation or withdrawal rights. Nothing here limits those rights, and where they conflict with this policy, they take precedence. If you believe a charge was unauthorised, contact us first — we can usually resolve it faster than a card dispute.

Changes

An updated policy is posted here with a revised effective date. The policy that applies to a charge is the one published on the day the charge was made.